PRIVACY POLICY

PERSONAL DATA PROTECTION
The Company created the present website with the sole purpose of serving its customers. The website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best possible service, it is important for you, our customer, to understand that you must provide us with specific information relating to the processing of your order, which is safeguarded by us.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation applicable to certain sectors, the applicable Greek legislation on the protection of personal data, as well as legislation concerning the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as in force), and the decisions of the Hellenic Data Protection Authority (HDPA).

This Privacy Policy and the attached Terms and Conditions of Use of the present website describe the method of data collection from the website, the use of such data by us, and the terms and conditions governing the use of the present website. This Privacy Policy refers exclusively to your personal data, which you provide to us during the course of your orders on this website.

GENERAL

The information voluntarily provided by users of the aforementioned website is used by Modellato in order to ensure direct and effective communication between users and the store, to provide answers to specific questions submitted by users, and finally to serve customers and process their orders. The information collected by Modellato through the website is intended to measure website traffic, identify customer demand for additional products, and facilitate transactions with the company. Modellato does not distribute email addresses or any other information relating to its users and customers to any other organization or partner not affiliated with it, except to direct partners involved in the order fulfillment process.

COLLECTION OF INFORMATION

Montellato designed its website so that users can visit it without having to disclose their identity, unless they choose to do so. Visitors to our website are asked to provide their personal data only in cases where they wish to order product(s), register on our website, or send an email to info@modellato.com.

USE OF INFORMATION

The Company collects the following types of information relating to users:

Information provided by the user during registration as a customer
Information provided by the user in order for Modellato to process and execute an order
Information provided by the user when participating in promotional contests conducted from time to time
Information provided by the user for the activation of telephony and internet services
Information provided by the user when logging in through another platform (iOS applications, Android, Facebook, Google)

When completing any order form on our website, you will be asked to provide your full name, address, postal code, email address, telephone number, credit card details, and method of payment. Additionally, more specific information may be requested, such as shipping and delivery details, billing information, or details relating to an offer you have requested.

Modellato uses the information you provide during the electronic submission of the form in order to contact you regarding:

Delivery of your order to your premises
Confirmation and verification of the customer where necessary
New or alternative products offered
Special offers
Activation of telephony or internet services
Collection of gifts following a contest draw

You may choose whether or not to receive such communications from our online store by submitting your request via email to info@modellato.com.

ACCESS TO INFORMATION

Each order processing requires the collection of personal data for the delivery or reservation of an order. In addition, the use of a credit card—where verification documents of the lawful cardholder are required for charging purposes the first time only—is safeguarded in all cases. Any document or record that certifies and declares the customer’s identity remains strictly confidential and is reviewed solely by the competent authorized department of Modellato.

By providing your personal data, you consent to such data being used by our employees for the purposes stated above. Modellato requires its employees and website administrators to provide users and customers with the level of security described in this Privacy Policy. Under no circumstances are your personal data shared with third parties without your prior consent, unless required by law.

Please note that under certain conditions permitted or required by law or by court order, the collection, use, and disclosure of your personal data—collected online without your prior consent—may take place (for example, in the case of a judicial decision).

USE OF PERSONAL DATA

We will use your personal data for the purposes described above. We do not collect or process more personal data, or different types of personal data, than are necessary to fulfill the respective purpose. Personal data will be used only in accordance with this Privacy Policy, unless you have expressly provided your consent for another specific use of your personal data.

If we intend to use personal data processed on the basis of your consent for purposes other than those disclosed in that consent, we will inform you in advance and, where processing is based on consent, we will use your personal data for a different purpose only with your permission.

USE OF CUSTOMER DATA FOR ADVERTISING PURPOSES

For the continuous improvement and enhancement of our services, we may send you marketing communications via email related to our business that may be of interest to you. You may choose the types of communications you wish to receive at any time by updating your email preferences. You may also unsubscribe at any time.

SMS messages sent to the mobile phone number you provided during your order are intended to inform you about the status of your order. Through your account on our website, you may choose whether or not to receive advertising or promotional material via SMS.

Consent: We will not use your data for advertising purposes unless you have given your prior, explicit, and freely given consent. However, for existing customers, we may use the email address provided to us within the context of an existing customer relationship to send marketing material related to similar products or services that you have previously requested, used, or may be interested in. You may object to such use at the time of data collection and every time a message is sent.

To stop receiving marketing emails, please follow the instructions provided within the email you receive.

LEGAL OBLIGATIONS AND LEGAL DEFENSE

We may need to use and retain personal data for legal and compliance purposes, such as the prevention, detection, or investigation of a crime; prevention of loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, and property, or those of other individuals.

USE OF THE HOMEPAGE

This Privacy Policy also applies to the use of our website, including the following privacy-related mechanisms and features.

Modellato may use cookies as part of facilitating and operating its services through its website. Cookies are small text files that are sent to and stored on the user’s computer, allowing websites to function smoothly and without technical issues, to record multiple user preferences, recognize frequent users, facilitate access to the website, and collect data to improve website content. Cookies do not cause damage to users’ computers or to the files stored on them.

We use cookies to provide you with information, to process orders, and to enable us to present advertising and informational content relevant to your interests and needs. Please note that cookies are absolutely necessary for the proper and uninterrupted operation of the website.

Categories of Cookies:

Necessary Cookies: These cookies enable basic website functions such as adding products to the shopping cart, saving products to the wishlist, and completing electronic payments. Without these essential cookies, the smooth operation of Modellato is directly affected, your browsing experience is limited, and core e-commerce functions may not operate properly.
Functionality Cookies: These cookies remember your preferences while browsing our website so that we can suggest suitable products based on your needs, helping you find what you are looking for more easily.
Performance Cookies: Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often and whether users encounter any issues while browsing. These cookies do not collect information that identifies visitors; the data is aggregated and therefore anonymous. They are used solely to improve website performance.
Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help limit unwanted or irrelevant advertising messages and measure the effectiveness of our advertising campaigns.
Analytics Cookies: These are a subset of functionality cookies and allow us to evaluate the effectiveness of various website features, continuously improving the experience we provide.

Third-party vendors, including Google, may display advertisements of the Company on websites across the internet and may use cookies to inform, optimize, and display advertisements based on a user’s prior visits to the website. Modellato may also use cookies from previous visits to its website for remarketing purposes.

You may opt out of Google’s use of cookies by visiting Google’s ad settings. You may also configure your web browser (Chrome, Firefox, Edge, etc.) to notify you before cookies are downloaded and allow you to decide whether to accept or reject them. In such cases, please note that you may not be able to use all website features.

Modellato may use Google Analytics features for display advertising (e.g., remarketing, Google Display Network impression reporting). Through ad settings, visitors can opt out of Google Analytics for display advertising and customize Google Display Network ads. Google Analytics opt-out options for the web are available online.

Modellato complies with Google AdWords’ Interest-Based Advertising Policy and its restrictions regarding sensitive categories.

Modellato and third-party vendors, including Google, jointly use cookies (such as Google Analytics cookies) to inform, optimize, and display advertisements based on users’ previous visits to the website, to report on how ads are displayed, and to analyze interactions with advertising services related to visits to the Modellato website. Modellato may use data from Google’s interest-based advertising or third-party audience data (such as age, gender, and interests) in combination with Google Analytics.

We reserve the right to modify this Cookies Policy at any time. Any changes will take effect as soon as the revised Cookies Policy is made available on our website.

Third-party advertisers and other companies we collaborate with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

BUSINESS TRANSFERS

In connection with any reorganization, restructuring, merger, sale, or other transfer of assets (collectively, “Business Transfers”), we may transfer data, including personal data, on a reasonable scale and as necessary for the purposes of the Business Transfer, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected data subjects before personal data become subject to a different privacy policy.

PROCESSING OF CHILDREN’S PERSONAL DATA

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been provided, in accordance with applicable local legislation. If we become aware that personal data of a child have been collected inadvertently, we will delete such data without undue delay.

PROCESSING OF SENSITIVE PERSONAL DATA

In certain cases, we may process special categories of personal data relating to you (“sensitive data”). Sensitive data are defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a person’s sex life or sexual orientation.

For example, we may process sensitive data that you have made public. We may also process sensitive data, where applicable, to support, exercise, or defend legal claims. Additionally, we may process your sensitive data if you have freely given your prior, explicit, and separate consent, within a specific context and for a specific purpose.

CORRECTION, MODIFICATION, OR DELETION OF INFORMATION

Modellato allows its users to correct, modify, supplement, or delete data and information submitted to the online store. If you choose to delete information, Modellato will take steps to remove such information from its records promptly. To protect user security, Modellato will attempt to verify that the person making changes is indeed the account holder.

To access, modify, or delete your personal data, to report issues related to website operation, or to submit any inquiry, please contact us via email. Modification or correction of your personal data may also be carried out through the Modellato registration page.

Please note that while we take all reasonable measures to protect your personal data, the protection of your website password also depends on you.

TRANSACTION SECURITY

Modellato is committed to ensuring the security and integrity of the data it collects relating to users of its website. It has adopted procedures to safeguard personal data submitted by users through the website or provided by any other means (e.g., by telephone). These procedures protect user data from unauthorized access or disclosure, loss or misuse, alteration, or destruction, and also help ensure that such data are accurate and used appropriately.

Your connection to the website is secure as it uses TLS technology with 256-bit encryption. TLS technology is based on an encryption key that encrypts data before transmission via the TLS connection. Security checks between the data and the server are carried out using a unique encryption key, ensuring the integrity of the communication. Browsers such as Netscape Navigator, Mozilla Firefox, Opera, and Safari support the TLS protocol, and their use is recommended for accessing the Modellato website.

We implement an appropriate level of security and have therefore established reasonable physical, electronic, and administrative measures to protect the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data that are transmitted, stored, or otherwise processed. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated as required to meet business needs, technological changes, and regulatory requirements.

Access to your personal data is granted only to personnel or direct partners of the Company who require such information for order fulfillment purposes. In the event of a personal data breach, the Company will comply with applicable legislation regarding breach notification.

YOUR LEGAL RIGHTS

As a data subject, you have specific legal rights regarding the personal data we collect from you. The Company respects your rights and will adequately address your concerns.

The following list provides information about your legal rights arising from applicable data protection laws:

Right to Withdraw Consent: Where the processing of personal data is based on your consent, you may withdraw such consent at any time.
Right to Rectification: You may request that we correct personal data relating to you. We make reasonable efforts to ensure that personal data in our possession or control that are used on an ongoing basis are accurate, complete, current, and relevant, based on the most recent information available to us. You may also review and correct your personal data by logging into your personal account created with Modellato.
Right to Restriction of Processing: You may request the restriction of processing of your personal data if:
- You contest the accuracy of your personal data, for the period required to verify its accuracy;
- The processing is unlawful and you request restriction instead of erasure;
- We no longer need the personal data, but you require them for the establishment, exercise, or defense of legal claims; or
- You have objected to processing, pending verification of whether our legitimate interests override yours.
Right of Access: You may request information about the personal data we hold about you, including the categories of personal data, the purposes for which they are used, their source (if not collected directly from you), and the recipients to whom they have been disclosed, where applicable. You may obtain a copy of your personal data free of charge. We reserve the right to charge a reasonable fee for any additional copies requested.
Right to Data Portability: Upon your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you may request that we transmit the data directly to another controller you designate.
Right to Erasure: You may request the erasure of your personal data where:
- The personal data are no longer necessary for the purposes for which they were collected or processed;
- You object to further processing and exercise this right;
- Processing is based on your consent, you withdraw that consent, and there is no other legal basis for processing;
- The personal data have been unlawfully processed;
- Erasure is required for compliance with a legal obligation; or
- Erasure is necessary for the establishment, exercise, or defense of legal claims.
Right to Object: You may object at any time to the processing of your personal data due to your particular situation, provided that processing is based on our legitimate interests or those of third parties and not on your consent. In such cases, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds that override your interests or for the establishment, exercise, or defense of legal claims. If you object, please specify whether you request erasure of your personal data or restriction of processing.
Right to Lodge a Complaint: In the event of a suspected violation of applicable data protection laws, you may lodge a complaint with the data protection supervisory authority in the country where you reside or where the alleged violation occurred.

Please Note:

Response Time: We will endeavor to respond to your request within 30 days. However, this period may be extended for specific reasons related to the particular legal right or the complexity of your request.
Restriction of Access: In certain cases, we may not be able to provide access to all or part of your personal data due to legal provisions. If we deny your access request, we will inform you of the reason for such refusal.
Non-Identification: In some cases, we may not be able to locate your personal data based on the identifiers provided in your request. Examples include:
- Data collected through browser cookies
- Data collected via social media platforms where comments were posted under a pseudonym unknown to us.

In such cases, where we cannot identify you as a data subject, we will not be able to comply with your request to exercise your legal rights unless you provide additional information that enables your identification.

Exercise of Your Legal Rights: To exercise your legal rights, please contact us in writing via email. You may also contact our Data Protection Officer directly.

RETENTION OF YOUR PERSONAL DATA

In general, we will delete personal data collected from you when they are no longer necessary for the purposes for which they were originally collected. However, we may be required to retain your personal data for a longer period due to legal obligations.

Additionally, we will not delete all your personal data if you have requested that we no longer contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to receive further communications (e.g., marketing emails). We consider such requests as consent to retain personal data solely for the purpose of maintaining this suppression list, unless you instruct us otherwise.

Please direct any questions regarding data protection matters or requests to exercise your legal rights to the data controller.

PERIODIC CHANGES

Modellato continuously expands, updates, and improves its website, as well as its related products and services, and will accordingly update this Privacy Policy. We recommend that you review this policy periodically to stay informed of any changes. This policy may be modified from time to time without prior notice to users.

ACCEPTANCE OF THE PRIVACY POLICY

By using this website, you acknowledge and consent to this Privacy Policy, as well as to the Terms and Conditions of Use published on the website.